Refund Policy

This Refund Policy applies to all CV writing, interview preparation, and skills development services purchased through PlugMate ("we," "us," "our"). By booking a service, you agree to the terms below.

A non-refundable deposit of 50% is required to confirm and secure any booking. This deposit covers administrative costs, consultant time allocation, and initial preparation work, and is retained regardless of whether the client proceeds with or cancels the remaining service.

Before work begins: If you cancel before any consultation, draft, or session has started, you may receive a refund of amounts paid excluding the non-refundable deposit.

After work has begun: Once a CV draft has been started, a consultation has taken place, or interview prep materials have been shared, the service is considered rendered and no refund will be issued for that portion of work.

Completed services: No refunds apply once a final CV, cover letter, or interview prep package has been delivered in full.

Refunds will not be granted where:

The client fails to provide information, documents, or availability needed to complete the service.

The client is dissatisfied with subjective elements of style or wording that fall within the agreed brief (revisions are offered instead — see Revisions Instead of Refunds).

The client simply changes their mind after work has commenced.

The deposit itself is concerned, in all cases.

Rather than a refund, clients are entitled to 1 more round within 14 days of delivery, to ensure the final product meets the agreed brief.

If PlugMate fails to deliver the paid service within the agreed timeframe due to fault on our part, the client is entitled to a full refund of amounts paid beyond the deposit, or a rescheduled session at no extra cost, at the client's choice.

This policy is intended to operate consistently with the Consumer Protection Act 68 of 2008. Nothing in this policy limits any statutory right a consumer may have under the CPA, including rights relating to services not supplied with reasonable skill and care.

Refund requests must be submitted in writing to support@myplugmate.com within 7 to 14 business days of the service date, stating the reason for the request. Approved refunds will be processed within 7–14 business days via the original payment method.

For questions about this policy, contact: support@myplugmate.com